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Tevin_M
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Message 1 of 2
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Resetting laptop

HP Recommended
Hp Pavilion Notebook
Microsoft Windows 10 (64-bit)

Greetings 

I am experiencing some difficulty with operating my Hp pavilion Notebook since I reset it (24hrs ago). After resetting the screen just went all black and only the mouse cursor is visible, other than that it doesn't operate.

Please share any advice or thoughts to what may be occurring so that I can act on it 

I appreciate your time 

Thank you.

Tevin_M

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Riddle_Decipher
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Tevin_M Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: Click here for steps on finding the information we need!

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Meanwhile, Let's perform a power reset as per HP standards:

  • Ensure your laptop is OFF.
  • Unplug all the external devices (If any).
  • Disconnect the power charger from the computer, and remove the battery.
  • Press and hold the power button for about 30 seconds.
  • Connect the power supply (power adapter).
  • Press the power button to turn on your laptop.
  • Then put your battery back.

for more details: Click here

 

P.S: Welcome to HP Community 😉

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee

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