• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎11-04-2018 03:04 PM

HP Recommended
Product: Galaxy s9+ and envy 5660
Operating System: Android 8 Oreo

In the past I was able to scan to email and then send the pdf. I can no longer send the scanned pdf - there is an error that states the app is not installed 

 

For now my workaround is to save the pdf and then email it. 

 

I have tried to uninstall and reinstall the app with no success 

 

Thanks 

3 REPLIES 3

‎11-05-2018 04:01 PM

HP Recommended

@Knoppe01,

 

Welcome to the HP Forums!

 

This is a wonderful place to converse with the community, get assistance and find tips.

 

I'll be glad to help you 🙂

 

In order that I may provide you with an accurate solution, I will need a few more details.

  • When was the last time the printer was working fine?
  • Are you able to print from the phone?

While you respond that, I recommend you enable the web services following the steps in the below article and check whether the issue is resolved.

 

https://support.hp.com/us-en/product/hp-cloud-services-connected-series/5319203/model/5319204/docume...

 

Let me know how it goes. Awaiting your reply!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Good day! Take care 🙂

 

Cheers!

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No

‎11-05-2018 07:08 PM

HP Recommended

Thanks, web services are enabled, I can print and scan from the phone just not able to send the scan via email. 

 

I think it's been about a month but I'm not absolutely sure 

Was this reply helpful? Yes No

‎11-06-2018 02:27 PM

HP Recommended

@Knoppe01,

 

It is great to have you back and your patience is greatly appreciated.

 

In order that I may provide you with an accurate solution, please send me a screenshot of the error you are getting?

Are you able to use scan to email from a computer or any other mobile device?

 

Look forward to hearing from you and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.