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gregha
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Slate 17 won't boot all the way

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HP Slate 17
Android 4.4 - 4.4.4 KitKat
The Slate starts, gives HP logo, moves to load Beats Audio, then it 'hamster-wheels' -- never goes any farther. I have done factory re-set 2x, to no avail. How to solve this one?
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KrazyToad
HP Support Agent
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HI @gregha

 

Welcome to HP Forums. This is a great place to get support, find answers and tips.

 

I understand that your Slate 17 is not booting up and you have already done a Factory Reset.

 

Since the issue persists even after the Reset, please contact our Phone Support for Service Options

 

Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect 
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click: HP contact options - click on Get phone number and phone number appear.

 

Thank you

KrazyToad
I Am An HP Employee

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GuyUK1
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Well spotted HP. It is a Slate 17 not a 7! Read all the other threads on this problematic machine (Slate 17). We are all still waiting an answer on updated firmware that resolved the Google Play has stopped! I think the 4 business days for resolution is nearly up.

 

Guy UK

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