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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-02-2018 12:57 PM

HP Recommended
Product: HP Slate 17
Operating System: Android 4.4 - 4.4.4 KitKat
The Slate starts, gives HP logo, moves to load Beats Audio, then it 'hamster-wheels' -- never goes any farther. I have done factory re-set 2x, to no avail. How to solve this one?
2 REPLIES 2

‎02-04-2018 10:37 AM - edited ‎02-04-2018 12:48 PM

HP Recommended

HI @gregha

 

Welcome to HP Forums. This is a great place to get support, find answers and tips.

 

I understand that your Slate 17 is not booting up and you have already done a Factory Reset.

 

Since the issue persists even after the Reset, please contact our Phone Support for Service Options

 

Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect 
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click: HP contact options - click on Get phone number and phone number appear.

 

Thank you

KrazyToad
I Am An HP Employee

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‎02-04-2018 12:08 PM

HP Recommended

Well spotted HP. It is a Slate 17 not a 7! Read all the other threads on this problematic machine (Slate 17). We are all still waiting an answer on updated firmware that resolved the Google Play has stopped! I think the 4 business days for resolution is nearly up.

 

Guy UK

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