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MAYO-1
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Am using HP slate 10 HD,my tablet go off and on on it own while browsing with it but it doesn't do that if I turn off the data.Please how can I rectify this problem.Thanks.

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DavidSMP
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Hi @MAYO-1,

 

Good Day.  Thank you for posting your query in the HP community.  I read the post regarding issues with the slate restarting when data mode is turned on. will be delighted to assist you here.

Superb description and spectacular troubleshooting and commendable diagnosis of the issue before posting. Kudos to you for that. 🙂

For better clarity and to assist you better I would require more information regarding this:

  • Did this happen after a recent software or OS update?
  • What version of Android runs on it currently?

For now, try these steps:

First backup your important files and data.

Then try a factory reset on the Slate from this link: http://hp.care/2D38sYD there is an associated video on how to do it.

Then check for issue resolution.

If the problem persists, then it is a hardware issue with the slate. Please contact HP phone support to get it serviced or replaced.

HP Technical Support can be reached by clicking on the following link: http://hp.care/2r9wSvP

  • Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.
  • Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.
  • Once completed click the 'Show Options' icon on the bottom right.
  • Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately.

If the unit is under warranty, the manufacturer’s warranty should take care of it for you.

 

Hope this helps. Let me know how it goes. To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as Accepted Solution as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

Cheers!

DavidSMP
I am an HP Employee

View solution in original post

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DavidSMP
Retired
Retired
12,360 12,152 1,170 2,518
Message 2 of 3
Flag Post
HP Recommended

Hi @MAYO-1,

 

Good Day.  Thank you for posting your query in the HP community.  I read the post regarding issues with the slate restarting when data mode is turned on. will be delighted to assist you here.

Superb description and spectacular troubleshooting and commendable diagnosis of the issue before posting. Kudos to you for that. 🙂

For better clarity and to assist you better I would require more information regarding this:

  • Did this happen after a recent software or OS update?
  • What version of Android runs on it currently?

For now, try these steps:

First backup your important files and data.

Then try a factory reset on the Slate from this link: http://hp.care/2D38sYD there is an associated video on how to do it.

Then check for issue resolution.

If the problem persists, then it is a hardware issue with the slate. Please contact HP phone support to get it serviced or replaced.

HP Technical Support can be reached by clicking on the following link: http://hp.care/2r9wSvP

  • Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.
  • Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.
  • Once completed click the 'Show Options' icon on the bottom right.
  • Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately.

If the unit is under warranty, the manufacturer’s warranty should take care of it for you.

 

Hope this helps. Let me know how it goes. To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as Accepted Solution as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

Cheers!

DavidSMP
I am an HP Employee

View solution in original post

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DavidSMP
Retired
Retired
12,360 12,152 1,170 2,518
Message 3 of 3
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Hi @MAYO-1,

 

It has been superb working with you. 🙂 I thank you greatly for accepting this as a solution. 🙂 You've been simply amazing with your technical expertise and thanks again for giving me the privilege to share this platform with you. 🙂

 

I hope the unit works great and stays healthy for a long time. 🙂

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

 

Please take care, stay healthy, keep smiling big and do have a blessed year ahead. 🙂

DavidSMP
I am an HP Employee

Was this reply helpful? Yes No
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