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RAGA631228
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Message 1 of 2
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Table HP 10 plus 2101

HP Recommended

Boot Loop

 
HP 10 Plus 2201   Tablet
Android 4.4 - 4.4.4 KitKat

Hello,

 

My HP 10 Plus 2201 Tablet is booting infinitely (Boot Loop).

Additionally, i see these errors on DroidBoot (Android System Recovery): 

E: failed to mount /cache (Invalid argument)
E: Can't mount /cache/recovery/log
E: Can't open /cache/recovery/log
E: failed to mount /cache (Invalid argument)
E: Can't mount /cache/recovery/last_log
E: Can't open /cache/recovery/last_log
E: failed to mount /cache (Invalid argument)
E: Can't mount /cache/recovery/last_install
E: Can't open /cache/recovery/last_install
E: failed to mount /cache (Invalid argument)

I've done:

  • wipe data/factory reset
  • wipe factory partition
  • updated from ADB (file: update.zip | form: Windows PowerShell)
  • Update from External Storage (with the update.zip file from the HP downloads page)
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TEJ1602
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

@RAGA631228, Welcome to HP Support Community!

 

I appreciate your efforts in trying to resolve the issue. This looks like a hardware issue.

 

Please reach out to the HP Support in your region regarding the service options for your device.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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