The volume is not working on my laptop hp.

[Angi3000]

I got this cheap laptop for my son now he needs to use zoom and the volume doesnt work. I tried trouble shooting it but i am not that much of an it person. 

[praveen196]

@Angi3000 Welcome to HP Community!

I understand that volume is not working.

Do not worry. Let's work together and get this issue addressed.

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

1. Click Check for updates and messages to scan for new updates.

1. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
2. Click the update name for a description, version number, and file size.
3. Select the box next to any updates you want to install, and then click Download and install.

Also, ensure Windows is up to date.

Please click the below link to troubleshoot. 

https://support.hp.com/in-en/document/c04973149

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!