Touchpad does not work

[Carolina95]

The touch pad stop working and i don’t even have the icon on the screen

[The_Fossette]

Hi @Carolina95,

Welcome to the HP Forums!

Thank you for posting your query on this forum, it's a great place to find answers.

I reviewed your post and I understand that the touchpad on the computer is not working.

Don’t worry, I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need a few more details.

• When was the last time the computer was working fine?
• What is the Windows version you are using?
• Have you made any software or hardware changes on the computer?
• Have you performed any troubleshooting steps before posting?

Meanwhile, follow the steps in the below article and check if it helps.

http://hp.care/2xwFq26

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!

[Carolina95]

Hi! Thank you very much! At the end i solved it by disinstalling the new version downloaded previously and the touchpad returned to working!
I thibk it’s the last version of Windows that gave me the problem.. think i will never download it 😅
Thank you so much anyway!

[The_Fossette]

Hi @Carolina95,

Perfect, I am really glad to hear that!

If any other questions arise, please feel free to write back to me.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!