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RyanB35
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Treo 800w. Apps don't close completely. Phone freezes up.

My Treo 800w has given me trouble almost from day one.  I've been told I can't exchange it.  (1) Random screens pop up for no reason. I can't turn them off and the phone is locked up, unusable. (2) Applications don't close completely. Leaves two, sometimes three, partial screens showing. Phone locks up and is unusable. (3) Sometimes phone will not turn on.  I've attempted live chat Palm support, but can't get past the failed Applet download.  Any suggestions?

Post relates to: Treo 800w (Sprint)

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Treo 800w. Apps don't close completely. Phone freezes up.

What troubleshooting have you done with the device? Any resets? Also how long have you been with the Sprint?

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RyanB35
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Treo 800w. Apps don't close completely. Phone freezes up.

I don't know how to troubleshoot.  I have taken the battery out and replaced it many times.  I have been with Sprint for several years.
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Treo 800w. Apps don't close completely. Phone freezes up.

Have you done a hard reset? This will remove everything off the device and start fresh. If so there could be an issue with the device and the cell network. Basically over time as you have device and move the next one you essentially using the same network settings. As devices improve these settings needs to change. In your case this could be what is happening.

 

I would need to ask you to speak to Sprint and ask them to do a network reprovision of your account. But before you get that far is there anything in common that all 3 devices had? Like a program or this issue happens at the same time everyday or the same place.

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RyanB35
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Treo 800w. Apps don't close completely. Phone freezes up.

I synched my phone with the computer.  Did a hard reset.  Resynched with the computer.  I recovered all of my pics and documents, but all my contacts, memos, and calendar are gone.  This is bad.  Very bad!  
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Treo 800w. Apps don't close completely. Phone freezes up.

Do you have Outlook on your PC? When you synced did it say it would not sync Contacts, Calendar...
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RyanB35
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Treo 800w. Apps don't close completely. Phone freezes up.

Yes.  No.
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Treo 800w. Apps don't close completely. Phone freezes up.

Did you check Outlook for your data?

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RyanB35
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Treo 800w. Apps don't close completely. Phone freezes up.

Yes.  Calendar and contacts are blank.  I don't know where the memos are.  I checked Outlook by clicking on the e-mail icon in my start menu.  Is there another Outlook somewhere?
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Treo 800w. Apps don't close completely. Phone freezes up.

There are two versions of Outlook. Microsoft Outlook or Outlook Express. If you opened up Outlook Express unfortunately Activesync does not sync to this version of Outlook. You would need to look for Microsoft Outlook
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