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Student
Posts: 1
Member Since: ‎04-28-2009
Message 1 of 4 (280 Views)

Treo Pro touch screen not working

My Treo Pro touch screen does not work at all, all other buttons and system work and it is as if there is a setting to tun it on and off but I cant seem to find it.

Post relates to: Treo Pro T850 (Sprint)

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Associate Professor
Posts: 1,442
Member Since: ‎06-30-2008
Message 2 of 4 (280 Views)

Re: Treo Pro touch screen not working

Hello and thank you for using the Palm Help Forums! :smileyhappy:

 

If you are using a screen protector this may be causing the problem. If not I recommend doing a hard reset on the device to resolve the problem. A hard reset is going to erase all data and restore settings to default. For further information and instructions on hard resets please visit kb.palm.com and look up article number 43146 in the solution I.D search field.

 

Please let me know if you have any further questions or concerns.

 

-Pat

Student
Posts: 1
Member Since: ‎04-19-2010
Message 3 of 4 (280 Views)

Re: Treo Pro touch screen not working

Hello,

OK I have the same problem but on top of that I'm trying to hard reset it but it just restarts the phone instead of resetting it what should I do?

Honor Student
Posts: 4
Member Since: ‎12-27-2009
Message 4 of 4 (280 Views)

Re: Treo Pro touch screen not working

Are you certain you know what a real hard reset is on the Treo Pro, I believe it's different from what they call a hard reset for a Pre.

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