cancel
Showing results for 
Search instead for 
Did you mean: 
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
Snowflake93
New member
1 0 0 0
Message 1 of 2
163
Flag Post

Trying to hard reset

HP Recommended
HP Stream Laptop 11-y0XX

I am trying to Hard reset my laptop and I don't have the password and when I hit hard reset it says free up disk space but how if I can't get into the computer please help 

0 Kudos
1 REPLY 1
Lil_Boy_Blue
Level 12
7,692 7,654 332 701
Message 2 of 2
Flag Post
HP Recommended

Hi
First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat

NOW begin checking/testing/proving the Hardware is fit for purpose.
Power on your PC, press ESC (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).

 

NB:  Factory Fresh reset via F11 is usually disabled until there is a large amount of free space.

 

 

0 Kudos
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation