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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-27-2019 06:14 AM

HP Recommended
Product: Pavillon p6-2205ef
Operating System: Microsoft Windows 7 (32-bit)

Hello, my computer is turned on but a message on a blue background appears "Trying to install MS_NDISUIO", I used my computer last night and no problem so far, I disconnected each socket by restarting it several times but still the same message. What's the problem ? Is it possible to turn it on again? Or in the worst case is it possible to recover all my files? Thank you for your help.
Kenza

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-29-2019 03:53 PM

HP Recommended

@Kenza84,

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need a few more details.

  • Have you made any software or hardware changes on the computer?
  • Have you performed any troubleshooting steps before posting?

While you respond to that, I recommend you follow the below steps and check if it helps.

 

1. Turn off the computer.

2. Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers.

3. Unplug the power cable from the computer.

4. With the power cord unplugged, press and hold the Power button for about 15 seconds to drain any residual electrical charge from the capacitors.

5. Connect the power cable, but do not connect any of the peripheral devices.

6. Press the Power button to turn on the computer.

7. If a startup menu opens, use the arrow keys to select Start Windows Normally, and then press the Enter key.

8. After Windows opens, reconnect each peripheral device that was disconnected, one device at a time, until all devices are reconnected.

 

If you continue facing the issue, I recommend you perform a system restore back to the date when the computer was working fine.

 

Follow the steps in the below article to perform a system restore.

 

https://support.hp.com/in-en/document/c01867418

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎01-29-2019 03:53 PM

HP Recommended

@Kenza84,

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need a few more details.

  • Have you made any software or hardware changes on the computer?
  • Have you performed any troubleshooting steps before posting?

While you respond to that, I recommend you follow the below steps and check if it helps.

 

1. Turn off the computer.

2. Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers.

3. Unplug the power cable from the computer.

4. With the power cord unplugged, press and hold the Power button for about 15 seconds to drain any residual electrical charge from the capacitors.

5. Connect the power cable, but do not connect any of the peripheral devices.

6. Press the Power button to turn on the computer.

7. If a startup menu opens, use the arrow keys to select Start Windows Normally, and then press the Enter key.

8. After Windows opens, reconnect each peripheral device that was disconnected, one device at a time, until all devices are reconnected.

 

If you continue facing the issue, I recommend you perform a system restore back to the date when the computer was working fine.

 

Follow the steps in the below article to perform a system restore.

 

https://support.hp.com/in-en/document/c01867418

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No

‎01-30-2019 01:54 AM

HP Recommended

Hello, thank you for taking the time to help me. the problem settled itself a few hours later. thanks anyway and have a good day 

Kenza

Was this reply helpful? Yes No

‎01-30-2019 08:54 AM

HP Recommended

@Kenza84,

 

Perfect, I am really glad to hear that! 

 

If any other questions arise, please feel free to write back to me.

 

Good day! Take care 🙂

 

Cheers!

 

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
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