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rklotzbier
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Unable to connect Wi-Fi direct printer to HP All-in-One App

HP Recommended
CAT Android Phone
Android 8.0 - 8.1 Oreo

Good day everyone;

 

I'm trying to set up a connection between my OfficeJet 250 device and my CAT smartphone. I can connect both via Wi-Fi direct without any issues

But when it comes to connecting the printer to the HP Smart App, I'm not able to make the connection. When i enter the "Search a printer" and then "Looking for a Wi-Fi-Direct printer?" I can see the printer after a few seconds. So far so good.

 

Then I select the device and hit "Connect with the printer" -> Afterwards I have to enter the password, which is protecting the printer. When I enter the password which is shown on the display of the printer itself, I get the message:

 

"Cannot make connection with this password. Want to try again?"

 

Does anyone have a good idea, what the exact problem is?  I was able to find a fitting topic and I have reviewed the post https://h30434.www3.hp.com/t5/Android/Unable-to-connect-Wi-Fi-direct-printer-to-HP-All-in-One-App/td..., and tried the steps suggested. 

 

I was able to connect with the hp e print but this does not allow the use of the scan feature, or if it does I was not able to figure it out.  I was unable to use the scan feature which is critical to my business. 

 

I was able to make it work on another phone just like the original poster but not the phone used for my business..

 

 

 

Thanks in advance for your replies.

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Dragon-Fur
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Message 2 of 2
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HP Recommended

@rklotzbier 

 

The following is a guess based on documentation - I do not have this printer nor do I use WiFi Direct.

 

WiFi Direct password is provided in the Network Summary / Network config sheet (printers with control panel) or (printers with buttons only):  Press Information button on the printer

 

If the password is incorrect, 

If the printer is on the network,

Consider:

Change the WiFi Direct password using the Embedded Web Server (EWS)

 

Reference and How-to

Using the HP Smart App (Android, Apple iOS)

Calls:

HP Printers - Printing with Wi-Fi Direct

How to for EWS is in the FAQ section of the document.

 

 

Reference and Resources – Places to find (more) help and learn about your Printer

Printer Homepage – “Things that are your printer”

NOTE:  Content depends on device type

Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides, Product Information, more

HP OfficeJet 250 Mobile All-in-One Printer series

 

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Dragon-Fur

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