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Amiyah
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Message 1 of 2
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Update issue led to blue screen

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HP Pavilion x360 - 14m-dh0001dx

So I did an update and restart and when I started my computer again my entire interface was magnified. I tried what I could for that even going as far as a hard reset which would not work. Same with uninstalling updates. I left it alone for an hour and then came back to it and went through the setting for a hard reset and it accepted the request. It went through a 10 minute attempt to reset and then said there was an error, no changes made. But now I have a blue screen error that says critical process failed and it continues to loop me through the blue screen to options that don't work and back. I've tried to do a lot of different potential command prompt fixes with no fix.

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The_Fossette
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Message 2 of 2
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@Amiyah

 

I reviewed your post and I understand that the computer is not booting to Windows and you are getting a blue screen error.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

What is the operating system you are using?

 

I recommend you perform a system restore back to the date when everything was working fine on the computer. Refer to the below article for detailed steps.

 

https://support.hp.com/in-en/document/c03327545

 

If you continue facing the issue, then perform a system reset following the steps in the below article.

 

https://support.hp.com/in-en/document/c04742289

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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