• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-12-2020 05:04 PM

HP Recommended
Product: HP Laptop 17-bs0xx

The person who bought the laptop registered it under their name instead of leaving it for me to register myself and now I can’t change it and I’m scared to put my info in there just in case they can have access to it.  Every time I download something it’s in their name or if I try to connect my phone it says their phone and their PC . I need to find a way to re register it in my name so I don’t have to worry about anyone having access to my info. Should I factory restore it so it could be like new and unused? 

3 REPLIES 3

‎04-12-2020 05:11 PM

HP Recommended

Hi:

 

I recommend that you factory reset the notebook and set it up for your own use as if you were the original owner.

 

You can also do that with the HP cloud recovery tool.

 

Here is an info link for how to use the cloud recover tool.

 

https://support.hp.com/us-en/document/c06162205

Was this reply helpful? Yes No

‎04-12-2020 05:12 PM

HP Recommended

Thanks! I’ll try and see if it works 

Was this reply helpful? Yes No

‎04-12-2020 05:14 PM

HP Recommended

You're very welcome.

Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.