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Ssn2019
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Message 1 of 2
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Solved!

Warranty Issue

HP Recommended
HP 15-Da1041TU / 6FS90PA#ACJ
Microsoft Windows 10 (64-bit)

I have purchased my laptop on 09th September 2019 in chennai but the warranty had been activated by 14th August 2019 itslef.  Why it got preactivated  before the purchase date ? Can I assume this is an used product ?

Product HP 15-da1041TU

Product no. 6FS90PA#ACJ

Please provide me a solution ASAP.

1 ACCEPTED SOLUTION

Accepted Solutions
Paul_Tikkanen
Level 21
Level 21
136,428 91,090 20,988 28,081
Message 2 of 2
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HP Recommended

Hi:

 

The PC was not used.

 

For whatever reason, HP starts the warranty clock ticking the minute the PC leaves the assembly plant.

 

So you have a recently made notebook because usually several months are gone from the warranty.

 

To correct the warranty start and end dates, you can try the online warranty dispute process at the link below...

 

https://support.hp.com/us-en/document/c05084516

 

...or you can contact HP support in your country and speak to a customer services rep to get the warranty start and end dates adjusted.

 

https://www8.hp.com/us/en/contact-hp/ww-contact-us.html

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1 REPLY 1
Paul_Tikkanen
Level 21
Level 21
136,428 91,090 20,988 28,081
Message 2 of 2
Flag Post
HP Recommended

Hi:

 

The PC was not used.

 

For whatever reason, HP starts the warranty clock ticking the minute the PC leaves the assembly plant.

 

So you have a recently made notebook because usually several months are gone from the warranty.

 

To correct the warranty start and end dates, you can try the online warranty dispute process at the link below...

 

https://support.hp.com/us-en/document/c05084516

 

...or you can contact HP support in your country and speak to a customer services rep to get the warranty start and end dates adjusted.

 

https://www8.hp.com/us/en/contact-hp/ww-contact-us.html

View solution in original post

Was this reply helpful? Yes No
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