Resolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center
HP Pavilion x2 - 10-n123dx (ENERGY STAR)
I suggest Step 1 is....
Press and Hold PWR down for 4 seconds to poewr off, then....
Unplug from the wall.If you see a battery compartment door, your computer has a removable battery. Remove the battery.This is valid for most notebooks;Press and hold the power button for 15 seconds to complete the reset.Re-insert any battery you removed.
If in doubt please ask.
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