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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎11-11-2018 07:40 PM

HP Recommended

When i turn on it has black screen with blue bar, says enter admin pass or power on pass. Can someone well we through this and help me out? It would be greatly appreciated..also if there is a way to fix this problem without having to factory restore. Thank you all for your time and support.

 

3 REPLIES 3

‎11-11-2018 10:44 PM

HP Recommended

@Blakereed2323

 

When asked for the password just hit enter 3 times.

 

Post any code you receive.

 

REO

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‎11-11-2018 10:55 PM

HP Recommended

That didn't work for me, all it did was disable my laptop and I had to turn it off  and on to get it going again

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‎11-11-2018 10:59 PM

HP Recommended

@Blakereed2323

 

To better assist you, the members will need the exact model number or product number of your laptop/desktop???

 

HP Notebook PCs - How Do I Find My Model Number or Product Number?

 

https://support.hp.com/us-en/document/c00033108

 

REO

 

PLEASE DO NOT POST ANY SERIAL NUMBERS

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