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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-13-2020 12:14 AM

HP Recommended
Product: Pavilion x360

While logging into laptop I am seeing the notification like your laptop fan is not working. It might auto shutdown after few seconds. If you wish to continue press on any button.

 

Is that fan device has the problem or some drives related  to fan has the problem????

1 REPLY 1

‎05-22-2020 08:36 AM

HP Recommended

@Ranjith1991 Welcome to HP Community!

 

I understand that fan is not working.

 

Please provide the correct product number.

 

Also, perform the fan test.

 

1. Power off the PC and make sure that it is completely powered off.

2. Press the power button and the moment you press the power button immediately start tapping F2 key, you should see the system diagnostics screen.

3. Look for the component test, under that all the hardware will be listed, please choose Fan and initiate the quick test.

Note: If it fails it will generate a 24 digits alphanumeric failure id, please capture that.

 

Keep us posted,

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