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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎10-13-2019 10:10 PM

HP Recommended

I have the HP Pavilion lap top and I cannot get my photos to transfer to my laptop, I have tried everything on the internet and nothing has worked. 

3 REPLIES 3

‎10-15-2019 08:02 AM

HP Recommended

Are you using iTunes or iCloud photos to transfer the photos?

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‎10-16-2019 02:55 PM

HP Recommended

iCloud, I tried to download ITunes but it wouldn’t work 

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‎10-16-2019 03:00 PM

HP Recommended

First things to check:

1.iCloud app on computer is fully up to date.

2.Same Apple account is logged in on iPhone and iCloud PC app.

3.Make sure iPhone is set to auto backup photos to the cloud.

4.Do the photos have the cloud logo on them in the phones photo app?

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