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WiFi connection HP 8G2

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It seems I am having to hit the reset button on my router which is a Cisco.   When it hit the two arrows on the WiFi and then the blue button router it comes right up. Why will it not hold WiFi connection. Any help appreciated. Thanks

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Hey @Phyllisolley,

 

Welcome to the HP forums.

 

I understand you're experiencing issues with wireless connectivity on your HP 8 G2 tablet.

 

Clear all cache on the tablet: Settings > Storage > Cached Data. You should have the option to erase all the cached data here.

Hard reset: While the tablet is on, press and hold the power button for 8+ seconds to force shut down. Turn the tablet back on and see if that helps.

Factory reset: Make sure you backup any important files or information first. Settings > Backup & reset > Factory data reset.

If this fails to resolve the issue you can find our contact information here. If you are in North America go to our Contact Us page. Select your region and click Contact Support near the top. Fill out your product info and then fill out the form at the bottom of the page. When submitted it will give you a case number and phone number to call.


Thanks.

Great-Deku-Tree
I work on behalf of HP

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