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Leighc1
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Windows 10 HP Resrore Manager

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Pavillion model 15-cd007ca
Microsoft Windows 10 (64-bit)

After updating the system locked me out and I used the HP Restore manager and got the operating system ,Windows10, 64 bit, running again, but the file restore program dies at 90% complete with error code FFFFFF15 and code=50.  After many trials and experiments I discovered that the recovered files were placed in windows c: as chosen, but now I have 10 copies there. So the question is how do I get them to where they should be?

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Kumar0307
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@Leighc1, Welcome to the HP Support Community!

 

To restore files from a file backup that was created after the system image backup was created, follow these steps:

 

1. Select the Start button, then select Control Panel > System and Maintenance >Backup and Restore

2. Choose Select another backup to restore files from.  If you're prompted for an administrator password or confirmation, type the password or provide confirmation. 

3.  In the Backup Period, select the date range of the backup that contains the files that you want to restore, and then follow the steps in the wizard.

and delete the rest of the backup folders

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
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Leighc1
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Tried as suggested and files still not restored.  They sit directly on C: drive (all 10 restore attempts).  All I really want back are my Office files and photographs.

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Kumar0307
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@Leighc1, that's unfortunate.

 

Please reach out to the HP Support in your region for further assistance with this issue as it needs one on one interaction and remote assistance. 

 

Keep me posted for any other assistance.

KUMAR0307
I am an HP Employee

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