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‎04-28-2020 05:17 AM

HP Recommended

Good day 

I'm having a problem with my windows 7 laptop, I switched it on and it is on but it is just stuck on where I have to choose my account in order to login. Please help me. Is a Windows 7 intel core i3 probook 4530s

2 REPLIES 2

‎04-28-2020 06:24 AM

HP Recommended

Hi
PLEASE POST ANY RESULTS.
First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat; Re-Connect the AC adapter.

NOW begin checking/testing/proving the Hardware is fit for purpose.
Power on your PC, press ESC (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).

 

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‎04-28-2020 08:49 AM

HP Recommended

I don't have a mouse or keyboard but I rely on my laptop mouse and keyboard and now is not working and my laptop has been stuck on the welcome screen

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