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bendajao
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Message 1 of 2
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Windows seeing the keyboard hard drive even when it is detached

HP Recommended
Pavilion x2 10-p019tu
Microsoft Windows 10 (64-bit)

Windows seeing the keyboard hard drive even when it is detached. And when I attach it again, I get a random  BSOD with Memory Management error or Windows Store Exception errors.

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DavidSMP
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HP Recommended

Hi @bendajao,

 

Good Day.  Thank you for posting your query in the HP community.  I read the post regarding issues with random blue screens when the keyboard is connected. I will be delighted to assist you here.

Superb description and commendable diagnosis of the issue before posting. Kudos to you for that. 🙂

For better clarity and to assist you correctly, I would require more information regarding this:

  • Did this happen after a power outage or surge?
  • Did this occur after a recent software or Windows update?
  • Did you run hardware diagnostics on the computer?
  • Did you check for virus scans?

For now please try these steps:

  • Please run hardware diagnostics on the computer from this link: http://hp.care/2ybXDT7 and follow the steps from the option “Run the Extensive Test”
  • If diagnostics pass then follow the steps from this link: http://hp.care/2ycnjPD and check if the issue gets resolved.
  • If it does not then perform a Microsoft push-button reset from this link: http://hp.care/2ycnkmF  and check if the issue gets resolved.

It should fix the issue.

 

If diagnostics fail contact HP phone support to get the computer serviced.

HP Technical Support can be reached by clicking on the following link: http://hp.care/2r9wSvP

  • Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.
  • Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.
  • Once completed click the 'Show Options' icon on the bottom right.
  • Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately.

If the unit is under warranty, the manufacturer’s warranty should take care of it for you.

Please perform these steps one at a time. The trick is to remain patient. Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat.

 

Hope this helps. Let me know how it goes. To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as Accepted Solution as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

Cheers!

DavidSMP
I am an HP Employee

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