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‎08-26-2020 08:11 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

An auto windows update occurred and now my 1year old laptop will not work.  Goes to a blue or black screen and tries to repair/restore but it can’t. I have tried to uninstall update and have gone through all of the advanced options but nothing works.  Please help!!!

1 REPLY 1

‎08-29-2020 11:02 AM

HP Recommended

@Mandygirl


Welcome to HP Community

 

I have gone through your Post and would like to help

 

To assist you better please provide me with the product model or the product number

 

You can refer to this Link: hp.care/2bygf7l for help in locating the Product Number.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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