cancel
Showing results for 
Search instead for 
Did you mean: 
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
Mandygirl
New member
1 0 0 0
Message 1 of 2
196
Flag Post

Windows update messed up laptop

HP Recommended
Microsoft Windows 10 (64-bit)

An auto windows update occurred and now my 1year old laptop will not work.  Goes to a blue or black screen and tries to repair/restore but it can’t. I have tried to uninstall update and have gone through all of the advanced options but nothing works.  Please help!!!

0 Kudos
1 REPLY 1
KrazyToad
HP Support Agent
HP Support Agent
20,962 20,949 1,274 1,298
Message 2 of 2
Flag Post
HP Recommended

@Mandygirl


Welcome to HP Community

 

I have gone through your Post and would like to help

 

To assist you better please provide me with the product model or the product number

 

You can refer to this Link: hp.care/2bygf7l for help in locating the Product Number.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

0 Kudos
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation