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HamletRFC
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Wireless Mouse has stopped working

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Pavillion Notebook
Microsoft Windows 10 (64-bit)

I have an HP Wireless Mouse Serial Number 7CH706818P.  It has worked without any problems for several years but has just stopped working.  I have followed all of the diagnostic tests recommended.  A systems check has come up with the following failure I/D: 0UW7PH-8JD9NM-MFPX7A-G1TB13  I can't seem to find out what this means through the HP website.  They want me to pay to find out it would seem.  Does anyone know what this failure means or how I can find out without having to pay.  Best and thanks in advance.  Mat 

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Jeet_singh
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@HamletRFC,

 

Thank you for posting your query on HP Community,

 

According to the failure ID: 0UW7PH-8JD9NM-MFPX7A-G1TB13

 

This clearly indicates a possible hardware failure with the failure code 807 and the Error message as Mouse Button Failure. 

 

In this scenario, I would recommend you contact our HP support team for further assistance. 

 

HP support team can be reached on this link.

 

Let me know if you need any further assistance. I'll be more than happy to help you.

 

Take care and have a great day!

 

Cheers 🙂

Jeet_Singh
I am an HP Employee

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