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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎07-17-2020 11:12 PM

HP Recommended
Product: Wireless X3000 mouse

Hello, 

I have a wireless HP X3000 mouse that I bought about a month and a half ago. The connector USB suddenly broke when I was removing it from my computer (it wiggles) and won’t connect now. Is there a way I can get a replacement USB connector? Or will I have to buy a whole new mouse? The online service says the warranty expired in 2019, which doesn’t make sense because I purchased this mouse in June of 2020

1 REPLY 1

‎07-19-2020 02:23 PM

HP Recommended

@Destanie2017,

 

I reviewed your post and I understand that the USB receiver for the wireless mouse is broken and you are looking for a replacement.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I would like to inform you that the mouse receivers are not sold separately and you need to purchase a new mouse. As the wireless receiver is broken it is not covered under standard warranty.

 

I hope that answers your question and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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