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Div4RSA
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Wireless mouse x5500 not comaptible with Windows 10 and no drivers

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Wireless mouse x5500
Microsoft Windows 10 (64-bit)

I just bought a new x5500 wireless mouse.  Although the box states that it is compatible with Windows 10 when I searched for the drivers as the manual advises me to do, it says that my operating system is not available for the product.  I tried device manager in Windows but it advises that the generic Windows 2006 drivers are the most recent drivers to be found on the web.

The mouse operates in a jerky fashion and sometimes not at all.

I am at the point of returning it to HP unless someone has a solution

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The_Fossette
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@Div4RSA,

 

Welcome to the HP Forums!

 

Thank you for posting your query on this forum, it's a great place to find answers.

 

I reviewed your post and I understand that the mouse is not working correctly on your computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the steps in the below article and check if it helps.

 

https://hp.care/2wRckdz

 

Let me know how it goes and you have a great day!

 

If the solution provided helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Your feedback counts!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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Div4RSA
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Thank you for your response to my post.

 

The basic issue is that HP's website does not have a driver for the mouse causing the operating system to default to the Windows generic HID compliant driver dated 2006.  On the HP software download page for the X5500 wireless mouse the latest Windows OS available is Windows 8 whereas my OS is Windows 10.  I found it strange as the manufacturing date of the mouse is a date in 2017.

 

I have already taken the mouse back to the supplier who could not solve the problem either and was kind enough to reimburse me.  I am sure that they will be taking it up with HP.

 

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The_Fossette
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@Div4RSA,

 

Thank you for keeping me posted.

 

The mouse is a plug and play devices and usually uses the windows generic drivers. However, I will certainly look into this.

 

If any other questions arise, please feel free to write back to me.

 

Good day! Take care 🙂

 

Cheers!

 

The_Fossette
I am an HP Employee

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The_Fossette
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@marcwe,

 

Welcome to the HP Forums!

 

Thank you for posting your query on this forum, it's a great place to find answers.

 

I reviewed your post and I understand that the mouse is not working correctly on your computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I would like to know whether you have followed the steps suggested in my previous post?

 

For now, I recommend you download and install the driver from the below link and check if it resolves the issue.

 

https://hp.care/2kCqFUe

 

Let me know how it goes. Awaiting your reply!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Good day! Take care 🙂

 

Cheers!

The_Fossette
I am an HP Employee

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marcwe
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I've installed this driver already.
It doesnt help and windows 7 say it's not signed and so doesn't support it
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The_Fossette
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@marcwe,

 

It is great to have you back and your patience is greatly appreciated.

 

I recommend you follow the below steps and check if it resolves the issue.

 

1) Press Win+R (Windows key and R key) at the same time. A Run dialog box will appear.
2) Type gpedit.msc in the run box and click OK button.



3) Click User Configuration in left pane and double-click on Administrative Templates in the right pane.



4) Double-click on System.



5) Double-click on Driver Installation.



6) Double-click on Code signing for device drivers.


7) Select Enabled change it to Ignore from the drop-down menu. Then click OK button.



After disabling the code signing for device drivers, install the driver and it should work this time. 

IMPORTANT: Remember to enable the code signing for device drivers after installing the driver.

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

The_Fossette
I am an HP Employee

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