Resolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center
My new HP envy x 360 screen is black. I can see the arrow when I move it but nothing else. please help.
Were there any recent updates or software changes on your Notebook?
I suggest you try a System Restore and check if that helps
Turn off the computer and wait at least 5 seconds with the computer in a full off state.
Turn on the computer and repeatedly press the F11 key, about once every second, until you see the Windows loading screen.
If a language selection screen opens, select the language you want to use to continue.
On the Choose your keyboard layout screen, select the keyboard layout that matches your keyboard type.
On the Choose an option screen, click Troubleshoot.
On the Troubleshoot screen, click Advanced Options.
On the Advanced options screen, click System Restore.
Click Windows 8, click Windows 8.1, or click Windows 10 as the target operating system.
The System Restore window opens.
Click the Restore Point that you want to use, and then click Next.
The Confirm Restore Point window opens.
Click Finish to restore your computer to a previous point.
Do not interrupt System Restore when it starts. Doing so can corrupt your hard drive and create more problems. Click Yes in the warning that appears.
System Restore returns the computer configuration to a previous point in time and restarts.
Keep me posted how it goes 😊
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
KrazyToadI Am An HP Employee
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