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sadsam
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blue screen

HP Recommended
HP Evnvy x 360
Microsoft Windows 10 (64-bit)

My new HP envy  x 360 screen is black. I can see the arrow when I move it but nothing else. please help. 

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KrazyToad
HP Support Agent
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Message 2 of 2
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@sadsam

 

Were there any recent updates or software changes on your Notebook?

 

I suggest you try a System Restore and check if that helps

 

  1. Turn off the computer and wait at least 5 seconds with the computer in a full off state.

  2. Turn on the computer and repeatedly press the F11 key, about once every second, until you see the Windows loading screen.

  3. If a language selection screen opens, select the language you want to use to continue.

  4. On the Choose your keyboard layout screen, select the keyboard layout that matches your keyboard type.

    Choose your keyboard layout screen

  5. On the Choose an option screen, click Troubleshoot.

    Choose an option screen, with Troubleshoot selected

  6. On the Troubleshoot screen, click Advanced Options.

    Troubleshoot screen, with Advanced options selected

  7. On the Advanced options screen, click System Restore.

    Advanced options screen, with System Restore selected

  8. Click Windows 8, click Windows 8.1, or click Windows 10 as the target operating system.

    System Restore screen, with a target operating system selected

    The System Restore window opens.

  9. Click Next.

    System Restore window, with Next encircled in red

  10. Click the Restore Point that you want to use, and then click Next.

    The Confirm Restore Point window opens.

  11. Click Finish to restore your computer to a previous point.

    Confirm your restore point screen, with Finish circled in red

  12. Do not interrupt System Restore when it starts. Doing so can corrupt your hard drive and create more problems. Click Yes in the warning that appears.

    Warning that appears before beginning a System Restore

  13. System Restore returns the computer configuration to a previous point in time and restarts.

Link: https://support.hp.com/in-en/document/c03327545

 

Keep me posted how it goes 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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