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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎10-24-2017 02:04 PM

HP Recommended
Product: hp x2 210
Operating System: Microsoft Windows 10 (64-bit)

I need to clear the power on password.

My halt code is : 4F872BE2

 

How do I prevent it from happening again?  Or turn on the power on password altogether?

 

Thanks!

5 REPLIES 5

‎10-24-2017 02:32 PM

HP Recommended

@pmyoung

 

That is a HEX halt code and we do not have a master pass code generator for that type of code “YET.”

 

You will need to contact HP in your region and they should be able to create your Master Password from that System Disable Code.

 

 Phone >> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

Chat >> https://support.hp.com/us-en/contact-hp

 

When talking to the HP rep ask them to escalate your service request.

 

REO

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‎10-24-2017 03:10 PM

HP Recommended

Appreciate the reply, but be it phone or chat, they are bound and determined to 'take my machine in for paid service'.  It ain't happening!  I'll make it a coaster before I send it to them and pay another cent for this thing.  If you have any other ideas, I'm game.  If not, when do you think a master pass code generator for hex codes will be available?

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‎10-24-2017 05:10 PM

HP Recommended

@pmyoung

 

What was the reply from HP ???

 

Did they want to replace the system board ???

 

REO

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‎10-24-2017 05:25 PM

HP Recommended

We need to 'take your machine in for paid service'.

They didn't mention system boards or anything of the like.

 

My machine works fine, I just need the code to unlock the BIOS.

 

"Sorry sir, we need to take your machine in for paid service."

 

Couldn't, or at least didn't, tell me why or what was broken, only that I needed to pay them to fix it.

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‎10-24-2017 05:34 PM

HP Recommended

@pmyoung

 

I am sorry but I need to step away for the moment???

 

REO

 

I DO NOT WANT TO SAY SOMETHING ABOUT HP THAT WILL GET ME BLACKLISTED FROM THE FORUM ???

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