Hi, I need help. My laptop screen broke and the mouse doesnt respond and overall its just not working. if anyone knows how to replace or help please contact me. I also dont know my serial number,model number etc. So im really lost and need help.
It'll be an honor to guide you through the steps needed to fix your concern or address your query 😉
As I understand the screen has cracks & the mouse doesn't work, overall you need it fixed,
I'd like to thank you for the detailed description of your concern,
as you have ensured I don't have to ask any more questions, that said, check this link out for details on where to look for model & product number, for starters: https://hp.care/2rSuDJS;(Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).
That said, here's what you need to know about replacing parts:
If the issue occurred after an accident (such as dropping it on the floor, etc.) there could be a additional charges in such cases to get the computer repaired via HP service centers.