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YAboiii
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Message 1 of 2
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cracked screen broken laptop

HP Recommended
pavilion x2
Microsoft Windows 10 (32-bit)

Hi, I need help. My laptop screen broke and the mouse doesnt respond and overall its just not working. if anyone knows how to replace or help please contact me. I also dont know my serial number,model number etc. So im really lost and need help.

Thanks

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Riddle_Decipher
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

 

@YAboiii

Thank you for being a part of HP Forums. 

It'll be an honor to guide you through the steps needed to fix your concern or address your query 😉 

 

As I understand the screen has cracks & the mouse doesn't work, overall you need it fixed,

I'd like to thank you for the detailed description of your concern,

 as you have ensured I don't have to ask any more questions, that said, check this link out for details on where to look for model & product number, for starters: https://hp.care/2rSuDJS;(Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

 

That said, here's what you need to know about replacing parts:

 

If the issue occurred after an accident (such as dropping it on the floor, etc.) there could be a additional charges in such cases to get the computer repaired via HP service centers. 
 

You could purchase the part from HP, use the HP Parts surfer to identify the part: https://hp.care/2AjuDql 

And order it via the HP Parts store: https://hp.care/2opJbTq 

Or alternatively, Contact HP for setting up an order/service via phone support 

 

HP Support can be reached by clicking on the following link:  

1) Click on this link - https://hp.care/2moMFSc

2) Click on "Continue as guest".

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form. A case number and phone number will now populate for you.

 

They will be happy to assist you immediately. 

If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.

 

If you would like to thank me for my efforts to help you, 

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on the "Accept as solution".

Have a great day!

Riddle_Decipher
I am an HP Employee

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