display freeze on spectre x2 detachable

[MSH2]

hi,

my spectre x2 display freeze randomly,

the tablet will be unfreeze if i turn the display off and on again. i set the power button to turn off the display and every time the tablet freeze i use the power button for unfreeze it.

when the screen freeze the background processes and sounds works property

i updated the bios to f21.

i updated all drivers.

can any one help me?

[MSH2]

CAN ANYONE HELP ME???

[Kumar0307]

Hi @MSH2

Welcome to the HP Support Community. I'd be happy to assist you.

Since you have tried all the possible troubleshooting steps and the issue persists, I would recommend resetting the PC. Refer to this document to know how.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[MSH2]

i reseted windows 2 times,

i reinstalled fresh windows 10 and drivers 2 times,

but the problem still persists.

[Kumar0307]

@MSH2, that's unfortunate. If the issue persists, please contact our HP Support team for Service Options as it could be a possible hardware issue:

1) Click on this link - www.hp.com/contacthp/

2) Select your product type below.

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Select the appropriate option based on your preference.

6) Fill the web-form and proceed further.

Keep me posted for any other assistance.