I see that you're trying to reset the wifi password for the printer, usually, the printer does not have a password unless you set one. The wireless password is for the network and can be changed on the router webpage. In case you have changed the wireless password and want to configure the printer again, follow the steps below-
Locate the WPS button on your router, but do not press it yet.
If your router does not support WPS, skip to the next step to connect the printer with the HP Smart app.
Turn on the printer. If the printer is in sleep mode, press the Cancel button on the control panel.
On the printer control panel, press and hold the Wireless button for at least 3 seconds or until the wireless light starts to flash.
On the router, press and hold the WPS button for 3 to 5 seconds or until it shows that the WPS connection process has started.
The printer stops searching for a WPS connection two minutes after the wireless button is pressed. If you were unable to press the WPS button within that timeframe, attempt these steps again.
Once the printer connects to the wireless network, the blue Wireless light on the control panel turns on solid.
If this is not the information you're looking for brief me on the issue for further assistance.
Keep me posted.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
TEJ1602 I am an HP Employee
This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.