cancel
Showing results for 
Search instead for 
Did you mean: 
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
Charlesmc
New member
1 0 0 0
Message 1 of 2
272
Flag Post

hp 22er monitor, new Hp laptop, WINDOWS 10 October update,

HP Recommended
HP laptop 15-db0011dx
Microsoft Windows 10 (64-bit)

I'm stumped. It doesn't take much, I'm not very tech savvy.

New HP laptop,  15-db0011dx 

Older monitor (2016),   HP22er

everything was fine.  got a message to download Windows 10 October update. 

Now not so fine.. The hp22er monitor is blank.  it also is not listed as a device on the laptop's menu. the only device was  "Generic PnP Monitor" and i unthinkingly removed it.

through upplugging and replugging in wires i saw a screen on the monitor (Yes, it is plugged in and operating, the screen is just blank)  indicating that the "HDMI 1 Inactive"  

I'm guessing that this is the key but i don't know what to do are where to go to find answers.

Thanks for any help

Charles

0 Kudos
1 REPLY 1
KrazyToad
HP Support Agent
HP Support Agent
21,059 21,046 1,279 1,307
Message 2 of 2
Flag Post
HP Recommended

@Charlesmc

 

Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.
 

I have gone through your Post and would like to help

 

I  suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

 

HPSA will automatically search for all the latest drivers for your Notebook

 

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

     Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows has all the latest updates

 

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available.

 

Thank you and have a wonderful day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

0 Kudos
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation