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07-06-2020 06:59 PM
Just got a samsung note 10+, the printer worked fine with my note 8.. im not using a network , doing direct wireless. I think the phone knows the printer is there but the printer won't connect to the phone
07-09-2020 03:21 AM
Welcome to the HP Support Community. I'd be happy to assist you with the connectivity issue.
To better assist you - Is your router dual-band enabled i.e., both 2.4GHz and 5GHz? If yes, make sure the dual band has different SSIDs for 2.4G and 5G networks.
While you respond to that, let's try these steps -
Network Restore - Press the Wireless button and the Cancel button from the printer control panel at the same time, and then hold them for three seconds.
If the router has a WPS push button, try these steps -
1) Press and hold the Wireless button on the printer for more than three seconds to start WPS push mode. The Wireless light starts blinking.
2) Press the WPS button on your router.
NOTE: THE MOMENT YOU PRESS THE WIRELESS BUTTON ON YOUR PRINTER, WITHIN 30 SECONDS YOU SHOULD PRESS THE WPS BUTTON ON THE ROUTER.
You may also, try these steps -
1) Connect the printer using the Wireless Direct. Please refer to page#65 from the User Guide.
2) Open the browser and in the address or the URL bar type this - 192.168.223.1 to launch the EWS or the printer's page.
3) Go to the network tab > Wireless (802.11) and click on the Wireless Setup Wizard.
Once the printer is connected, the Wi-Fi LED on the printer will become solid.
You may also refer to this document - HP Printers - Install and Use the HP Smart App
Hope this helps! Keep me posted.
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I am an HP Employee
07-20-2020 05:36 PM
My says it is connected to the printer, but the light is still blinking on the printer telling me that it isn't connected to my phone. I have pressed the cancel and wifi button to reset it and my phone shows it gone and when my phone receives the signal the shows it connected by wireless. Light still blinks why is the printer not seeing the phone?
07-20-2020 08:24 PM
Is your router dual-band enabled i.e., both 2.4GHz and 5GHz? If yes, make sure the dual band has different SSIDs for 2.4G and 5G networks.
The printer supports connection to 2.4 GHz only. Please make sure the printer and the devices you are printing from are on the 2.4 GHz network.
If the issue still persists, please Contact HP in your region regarding this.
I am an HP Employee