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Vitalijpvl
Level 1
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Message 1 of 15
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hp connectivity kit for HP Prime update problem

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HP Prime
Microsoft Windows 8.1 (64-bit)

Hello to support team!

 

My problem is: HP connectivity kit don't see updates in Firmware folder, but they are there! I have downloaded them, it tried to install it but it failed. Everytime I open conkit, and connect my HP Prime, it says "No updates are available". Conkit sees my calculator when I connect it with USB cable. Sowftware and Firmware are both old - 2014 3 31.  I tried to reintsall different versions of programm. New setups doesn't open. It always install old version 2014 of connectivity kit.

 

thank you, Vitali

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14 REPLIES 14
Maké
Level 9
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Message 2 of 15
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Hi!, @Vitalijpvl:

 

You needed download, (Emulator, Firmware and Connectivity Kit), the ultimate version for actualize, from ... ftp://ftp.hp.com/pub/calculators/Prime/

 

You needed desinstall the version instaled of Connectivity kit, Emulator and Firmware in your PC.

Kind Regards !.
Have a nice day !.
@Maké (Technical Advisor Premium - HP Program Top Contributor).
Provost in HP Spanish Public Forum ... https://h30467.www3.hp.com/
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Vitalijpvl
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Message 3 of 15
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I have deinstalled konnectivity kit an virtual calculator with IObit uninstaller, downloaded new setups for connkit and PC emulator but I can't open them, they don't open on my PC.

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Maké
Level 9
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Message 4 of 15
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Hi!, @Vitalijpvl:

 

You needed delete all registers of, HP PRIME.

 

IMHO, you must use ... Advanced Uninstaller PRO, free download from ... http://www.advanceduninstaller.com

Kind Regards !.
Have a nice day !.
@Maké (Technical Advisor Premium - HP Program Top Contributor).
Provost in HP Spanish Public Forum ... https://h30467.www3.hp.com/
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Vitalijpvl
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Message 5 of 15
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I did everything you told me to, but it did not help me. I still can't open setup files.

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Maké
Level 9
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Message 6 of 15
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Hi!, Vitalipvl:

 

I'm don't understand.

 

What files you don't open ?.

Kind Regards !.
Have a nice day !.
@Maké (Technical Advisor Premium - HP Program Top Contributor).
Provost in HP Spanish Public Forum ... https://h30467.www3.hp.com/
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Vitalijpvl
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Message 7 of 15
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I can't open HP_Prime_Connectivity_Kit_20161208 and HP_Prime_Virtual_Calculator_2016_12_08. for a while,at the cursor appears circle that rotates, and then nothing happens.. they are both .exe

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Maké
Level 9
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Message 8 of 15
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Hi!, @Vitalijpvl:

 

Can you send one image with circle that rotates, in .png format ?.

 

IMHO, is the Welcome when Calculator and/or emulator initialize.

Kind Regards !.
Have a nice day !.
@Maké (Technical Advisor Premium - HP Program Top Contributor).
Provost in HP Spanish Public Forum ... https://h30467.www3.hp.com/
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Vitalijpvl
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Message 9 of 15
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I told about this -aero_working.pngwhen I try to start those setup files. And hp connectivity kit Welcome screen does't appear. There must be license agreement and other settings. My HP Calc (real) works on old (2014) firmware. It seems, to me that I can update it with programm called usbtool, but I want to put astrolab4 application in calc which works only with newer firmware (10077).

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Tim_Wessman
Level 8
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Message 10 of 15
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What lanugage is your windows installation running? There was someone that reported a problem installing on a russian language system just a few days ago.

 

TW

Although I work for the HP calculator group as a head developer of the HP Prime, the views and opinions I post here are my own.
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