I'd suggest you Contact HP in your region regarding this.
If you are having trouble navigating through the above options, please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.
Well, that is odd! I am contacting HP- it says you are an HP employee! So, as an HP employee, you have no solution to a problem that a customer has with your product? And basically this conversation was a waste of time? I've seen another thread where a customer had the same problem as I am having and HP took care of it....I will search for it again and copy it in another response so everyone can see it as well.