hp pavilion 15-n020us password reset fails without providing system disable number/code

[rcyrunner]

my pavilion 15-n020us password reset fails and i do not get a "system disable code/number" to provide to someone to give me a temporary (?) password to use.  After it fails password entry it goes to a number of HP auto repair screens and none give me a solution.  What else can I do?

[The_Fossette]

Hi @rcyrunner

Welcome to the HP Forums!

I appreciate you taking the time to share your concern and thank you for using this forum, it is a great place to find answers.

I reviewed your post and I understand that the computer is not booting to windows and the password reset fails.

I’d love to help!

In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.

• When was the last time the computer was working fine?
• What password are you referring to? (Windows or Bios)
• You are having issue Microsoft account password or local account.
• Have you made any software or hardware changes on the computer?
• Have you performed any troubleshooting steps before posting?

Meanwhile, follow the steps in the below article and check if it helps.

http://bit.ly/2q7dQmi

Let me know how it works and you have a good day ahead.

Take care!

Cheers!