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Karl-33
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i am unable to access the HP10PLUS2201RA while charging! what do i have to do?

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HP 10 PLUS 2201 RA
i don't know what i have done but i have had this brand for about 3-4 months and before today i was able to access the product while on charge.
And now it will not allow me to do so.
I have turned it on and off several times and nothing.
What can i do?
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Jeet_singh
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Hi @Karl-33,

 

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I understand you are having issues with the tablet won't turn on anymore. Don't worry as I have a few suggestions which should help you resolve this issue.

 

To provide you with an accurate solution, I'll need a few more details:

 

Was there any update/reset interrupted recently?

Was the unit dropped by any chance?

 

In the meantime, I would suggest you could try these steps here:

 

Perform a Hard Reboot: A hard reboot can resolve many startup issues. Press and hold the power button for more than eight seconds. After the tablet fully shuts down, wait a few seconds, and then press the power button to turn on the tablet.

 

For more assistance, please follow this link: HP Tablets - Tablet Does Not Start (Android KitKat, Jelly Bean)

 

If the issue persists, I would suggest the only option would be to perform a factory reset on the tablet - HP Tablets - Performing a Factory Reset on Your Tablet (Android KitKat, Jelly Bean)

 

If you have followed the steps suggested and still having the issue, I would suggest you contact our HP phone support for available service options. If your product is out of warranty, please choose paid options to get the tech support number.

 

HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately. 

If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.

 

Please respond to this post with the result of your troubleshooting. I look forward to hearing from you.

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

 

Regards,

Jeet_Singh
I am an HP Employee

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