i cant find scanned files

[abouelamaiem]

i cannot find any scanned files after saving on hp smart app

scanning edit and saving is normal but after that i cannot find any saved file even old one

the folder icon on the app screen is missing and also hpscan folder in internal memory also missing 

[Echo_Lake]

@abouelamaiem

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

on Android smartphone, the APP will create a folder HP SCAN in the internal memory and all your scans document should available. 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[abouelamaiem]

i didnot find any folder HP SCAN in the internal memory 

[boris_marinov]

Hello there,

I had the same issue since last HP Smart update. 

It seems that all my scans are moved from hpscan folder to Downloads folder.

Try to find them here:

Home/Internal Memory/Downloads

Hope that this will work!

Best regards,

Boris Marinov.