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g27
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i have a spectre x360 porduct id x9y09ea and i want to buy one active pen for this laptop

HP Recommended
spectre x360
Microsoft Windows 10 (64-bit)

hi

i have the spectre x360 product number x9y09ea

i want to buy one active pen who works perfectly with this equipment.

can you suggest me the correct prooduct, the product number, and where i can buy it ?

regards

g27

 

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DavidSMP
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Hi @g27,

 

 

Good Day. Thank you for taking an interest in the HP community. I understand that you require assistance regarding a compatible active pen or stylus for your computer. I will be really glad to assist you here. 🙂

Fabulous description and superb diagnosis of the issue before posting. Kudos to you for that. )

For better clarity and to assist you better I would require more information regarding this:

  • Did you check the compatibility list of supported computers for active styluses?

For now please check the stylus compatibility chart http://hp.care/2tpbWlu if the computer is listed and qualifies for a supported stylus.

If it does, contact HP phone support to order the supported stylus by following these steps:

HP Technical Support can be reached by clicking on the following link: http://hp.care/2r9wSvP

  • Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.
  • Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.
  • Once completed click the 'Show Options' icon on the bottom right.
  • Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately.

If the unit is under warranty, the manufacturer’s warranty should take care of it for you.

If it is not compatible, then check this link: http://hp.care/2hUGDLa to order passive third party stylus.

This should do the trick for you.

 

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat. 🙂

 

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a superb week ahead. 🙂

DavidSMP
I am an HP Employee

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