Good Day. Thank you for taking an interest in the HP community. I understand that you require assistance regarding a compatible active pen or stylus for your computer. I will be really glad to assist you here. 🙂
Fabulous description and superb diagnosis of the issue before posting. Kudos to you for that. )
For better clarity and to assist you better I would require more information regarding this:
Did you check the compatibility list of supported computers for active styluses?
For now please check the stylus compatibility chart http://hp.care/2tpbWlu if the computer is listed and qualifies for a supported stylus.
If it does, contact HP phone support to order the supported stylus by following these steps:
Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat. 🙂
Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.
To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.
Take care now and have a superb week ahead. 🙂
DavidSMP I am an HP Employee
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