We bought a K4000 keyboard at Best Buy to go with my son's Surface tablet. Just found out he never uses it because it double-strikes just about every other letter, and the Shift-S combination doesn't work. EEverytthingg coomees outt looookiing veerry sstrange.
Anyway, it is not usable. It does the same thing on an Android device. Any advice? Or do I need to send it back for service? If so, how?
Hi @idahoalex , welcome to the HP Forums. I understand that your keyboard is double-striking on almost every letter. The first thing that comes to mind is to turn on Filter Keys. If this doesn't work, see what other keyboard options you can test, like repeat rate for instance: Change keyboard settings
If that fails, and you determine it is a hardware failure, you would have to contact phone support for your repair options: In North America: 800-474-6836 Click Here For Outside, North America
I hope this helps.
TwoPointOh I work on behalf of HP
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My K4000 keyboard was acting up too. Certain letters like CAP G and miscellaneous other seeming random keys wouldn't work, The button to pair the device also was a bear as it didn't seem to be lined up correctly. I was ready to throw it out as it wasn't returnable and out of warranty back in 2014 (or they quit supporting it then), I had read where someone took it apart so I figured why not. There are no screws in it it is just plastic clips and double sided tape. I serparated it between the white and black plastic on the front down by the ALT key just using mild pressure (no tools) and carefully separated the two pieces. With it appart I placed the batteries back in it and was shocked that it worked just fine, I put it back together being careful to align the power slide and the pairing button. I wrote this post with my favorite little keyboard. It is really nice for use with a media computer that you don't need to spend all day typing on, So take it apart and put it back together and maybe yours will work again too - Take care and take care of each other everyone.
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