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Shooterjames
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Message 1 of 2
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keys opl'.?? and dwn arrw not working

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HP 15 Notebook PC
Microsoft Windows 10 (64-bit)

The right side of my keyboard is not working  the keys are ( 90-op[l;'./ and the down arrow). I did all trble shooting in help center. Still not working.

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KrazyToad
HP Support Agent
HP Support Agent
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Message 2 of 2
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Hi @Shooterjames

 

Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.

 

I understand that several keys are not working,

 

I'd like to help.

 

Please run the Keyboard Test to confirm the Hardware functionality.

 

- Shut down the Notebook completely
- Turn it back on, then tap the Esc key repeatedly until the Startup menu screen is displayed.
- Press F2 to select System Diagnostics.
- Click Component test, then select Keyboard
 

If the test fails please contact our Phone Support for Service Options.


Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect 
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click: HP contact options - click on Get phone number and phone number appear.

 

Thank you.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" and "Kudos" Buttons.


 

 

KrazyToad
I Am An HP Employee

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