-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Archived Topics
- Tablets and Mobile Devices Archive
- my new printer does not print black at all
Create an account on the HP Community to personalize your profile and ask a question
02-10-2019 03:00 PM
my new printer does not print black at all
Solved! Go to Solution.
Accepted Solutions
02-11-2019 05:50 PM
Welcome to HP Support Community
Are you able to make Photocopies?
Your printer comes with an automated tool to clean the printhead. There are several ways to access the tool, depending on your printer and the software you are using.
Run the cleaning test using one of the following methods that works for your printer and wait until the test completes.
-
In HP Print Assistant for Windows, find and run the cleaning test from the Maintain Your Printer section.
-
In HP Solution Center for Windows, find and run the cleaning test from the Printer Toolbox.
-
In the HP Printer Utility for Mac, find and run the cleaning test from the Information and Support panel.
You can refer to this Link: https://support.hp.com/us-en/product/hp-ink-tank-wireless-410-series/16180953/model/16180954/documen...
Keep me posted and have a great day 😊
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
KrazyToad
I Am An HP Employee
02-11-2019 05:50 PM
Welcome to HP Support Community
Are you able to make Photocopies?
Your printer comes with an automated tool to clean the printhead. There are several ways to access the tool, depending on your printer and the software you are using.
Run the cleaning test using one of the following methods that works for your printer and wait until the test completes.
-
In HP Print Assistant for Windows, find and run the cleaning test from the Maintain Your Printer section.
-
In HP Solution Center for Windows, find and run the cleaning test from the Printer Toolbox.
-
In the HP Printer Utility for Mac, find and run the cleaning test from the Information and Support panel.
You can refer to this Link: https://support.hp.com/us-en/product/hp-ink-tank-wireless-410-series/16180953/model/16180954/documen...
Keep me posted and have a great day 😊
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
KrazyToad
I Am An HP Employee
Didn't find what you were looking for? Ask the community