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Hus1979
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need original recovery, W10 is messing up drivers

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HP Pavilion x2 - 10-n101nx
Microsoft Windows 10 (64-bit)

dears - any one can help with providing the original recovery image (stock one). i upgraded to recent W10 and now drivers are messed up and i am never able to revert to the original system as Windows seems to have replaced original recovery .. my laptop is 

HP Pavilion x2 - 10-n101nx 

V2H37EA

 

help is greatly appreciated

 

thanks and best

Hussam

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Riddle_Decipher
HP Support Agent
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Message 2 of 12
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@Hus1979

Thank you for joining HP Forums. 

I'll be glad to help you 🙂 

 

As I understand you need the original recovery for windows 10,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Have you attempted to tap on the F11 key to access the recovery manager & reinstall the OS?

 

If you have and it didn't go through, I recommend using the recovery media, if you didn't create one shortly after purchasing the PC,

you can always order one online: Click here for details.

 

Keep me posted,

If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

Riddle_Decipher
I am an HP Employee

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Hus1979
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thanks so much, yes i did.. did not work out. also did not do recovery media... 

i tried contacting hp us support as you mentioned but advised me to contact hp saudi

i did contact them but they don't have it 😞 

i would pay to get it but not sure where from

 

thanks so much for helping

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Riddle_Decipher
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@Hus1979

Thank you for responding,

It's great to have you back 😉

 

Technically, you need to contact HP from the region you purchased your PC, as the global support for you device is to troubleshoot and resolve,

However, for repair/replacement/software shipment you need to contact the region of purchase.

 

The only other option is, to Contact HP and ask if they have an option to provide a download link for the recovery media,

So that you can download it from the region you are in, now.

 

Let me know how that goes,

If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

 

Riddle_Decipher
I am an HP Employee

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Hus1979
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thanks boss. is there an email for local saudi HP? the issue is now that i moved permantely from the country where i purshased it , and though, i gave them a call and they said they cannot and i need to visit thier offices / support department in saudi 

 

help is appreciated

 

best

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Riddle_Decipher
HP Support Agent
HP Support Agent
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Message 6 of 12
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@Hus1979

Thank you for responding,

It's great to have you back 😉

 

To help you out, I'm sending out a Private message with the number for you region,

 

Please check your Private message icon on the upper right corner of your HP Forums profile 

Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage 

 

Please reply back on the public post as this Private message box is not monitored.

(The reason we are utilizing the private message is because the instructions are critical).

 

 

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

Regards,

 

Riddle_Decipher
I am an HP Employee

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Hus1979
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Thanks sir, as advised earlier, i already called them and they asked me to visit thier saudi based support centre to get the image. Fact is i left saudi permanently so wonder if any other way
Thanks so much for ur help
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Riddle_Decipher
HP Support Agent
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Message 8 of 12
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@Hus1979

Thank you for responding,

I Appreciate the clarification.

 

As I was under the impression that you moved into Saudi,

Whereas, you've recently mentioned that you've moved out of Saudi.

 

That said, perhaps, you could mentioned where exactly you are now, so that I can help you accordingly,

Please send the information of your current location on a private message.

 

Awaiting your response,

Keep me posted and have a good day.

Riddle_Decipher
I am an HP Employee

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Hus1979
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Message 9 of 12
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In Canada, Toronto. I called local hp but were not able to help as the model is not for local market. Appreciate all ur help. Shall i give up?
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Riddle_Decipher
HP Support Agent
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@Hus1979

Thank you for responding,

It's great to have you back 😉

 

I would never give up nor would suggest you to do that,

And as for resolving your concern, I recommend you contact HP using the below steps:

 

HP Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

 

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you.

 

They should be able to help you with the recovery media download link,

That said, if they don't have any such options, you can always get a retail copy of windows and install that instead, HP doesn't support or recommend it, however, you could take the final call as the owner of the PC.

 

If the issue is related to the drivers alone, I recommend checking websites such as www.hp.com/drivers (HP's official website) or driverscape.com (a third party website that contains most of the drivers once you select HP in it).

 

I've mentioned these details so that you don't have to give up and so that the information serves your best interests.

 

Keep me posted if you need any other technical assistance,

If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

Riddle_Decipher
I am an HP Employee

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