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JG46
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password recovery problem

HP Recommended
Tablet Stream 8

When I turn my tablet on, the screen gives me a user ID which is my email ID and asks for a password. I have tried to recover the password using this email ID on the HP support site and it tells me that the user ID is unknown.

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Photoray002
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Hello @JG46

 

Could you give me some more details please?

 

What is the operating system, windows 8.1 with Bing or windows 10?

Are  you using a Microsoft Account to sign in with or a Local Account?

 

It sounds like its setup with a Microsoft Acct (same account you sign in to access outlook.com email) and asking you for the that password.

You can reset that password by going to https://account.live.com/password/reset from any computer.

Follow the prompts to reset the pw.

 

If you only have a Local Acct, the only thing I can do is advise you to do a recovery (re-install Windows).

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JG46
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Thank you for your help

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