pc won’t start

[mariaaaja27]

I tried resetting my laptop by using the hp recovery, it says the restoration was incomplete and now anytime my hp starts instead of the main screen , it takes me to the same message popping out, “restoration incomplete”. And it doesn’t let me go to my desktop, if I remove the message the whole computer restarts. What’s going on?

[Echo_Lake]

@mariaaaja27
Thank you for posting on the HP Support Community.

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

Click here: https://support.hp.com/in-en/document/c06162205 to Use the HP Cloud Recovery Tool (Windows 10, 7)

Hope this helps! Keep me posted for further assistance.
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