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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎12-05-2019 12:38 PM

HP Recommended
Product: Hp Envy x360
Operating System: Microsoft Windows 10 (32-bit)

I tried resetting my laptop by using the hp recovery, it says the restoration was incomplete and now anytime my hp starts instead of the main screen , it takes me to the same message popping out, “restoration incomplete”. And it doesn’t let me go to my desktop, if I remove the message the whole computer restarts. What’s going on?

1 REPLY 1

‎12-09-2019 03:32 PM

HP Recommended

@mariaaaja27
Thank you for posting on the HP Support Community.

 

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

 

Click here: https://support.hp.com/in-en/document/c06162205 to Use the HP Cloud Recovery Tool (Windows 10, 7)

 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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