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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎09-28-2019 02:49 PM - edited ‎11-08-2019 03:07 PM

HP Recommended
Product: HP Stream Laptop 14-ax0XX
Operating System: Microsoft Windows 10 (64-bit)

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3 REPLIES 3

‎10-01-2019 11:31 AM

HP Recommended

@MarieX

 

Welcome to the HP Support Community.

  • Try with an alternate wall outlet, or another adapter, if you don't have an alternate adapter, try the below steps:
  • Unplug the charge and use the laptop until the battery drains to 15%. 
  • Turn off the laptop and turn it back on after 30mins. 
  • Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager, 
  • Restart the computer and the issue should be fixed.

If the issue persists, please calibrate and test the battery using the steps mentioned in this link: click here

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!

 

 


I am an HP Employee

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‎10-01-2019 03:36 PM - edited ‎11-08-2019 03:08 PM

HP Recommended

.

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‎10-02-2019 02:50 PM

HP Recommended

I suggest you replace it. I recommend you to contact the HP Support Team regarding it.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

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