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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-21-2019 10:28 AM

HP Recommended
Product: pavilion x2 Detachable
Operating System: Microsoft Windows 10 (32-bit)

I have a tablet that I need to wipe the hard drive and reinstall the OS. Please tell me how to get this done.

3 REPLIES 3

‎02-23-2019 02:39 PM

HP Recommended

@a996506,

 

Welcome to HP Support Community,

 

What exactly seems to be an issue with the notebook? Do you get any error message while booting.

Have you tried to run any test on the computer from F2?

Are you able to boot the computer to the desktop?

 

Let's try these steps here: 

 

Run an extensive system test as well as an extensive test on the hard drive from F2 (Please remember to capture the failure ID for further assistance).

 

If the test passes, I would suggest you could try to perform a reset. 

 

Note: If you're able to boot the computer into the Desktop PC - then try to perform a System reset on the PC. For more details on how to perform a reset,

Please make use of this support website: HP PCs - Resetting Your Computer (Windows 10)

 

For some reason, If you're not able to boot into the Desktop, then the only option would be to perform a system recovery, either using the partition available on your PC or through a set of recovery media for your PC. 

 

Here's what you need to know about obtaining a set of recovery media for your HP PC - Click here

 

You may also contact our HP support team to order a set of recovery media for your PC.

HP support can be reached on www.hp.com/contacthp

 

Select the product type.

Enter the serial number of your device or select let HP detect your product option.

Select the country from the drop-down.

You should see the HP phone support number or Chat option listed.

 

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

 

Jeet_Singh
I am an HP Employee

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‎02-23-2019 06:50 PM

HP Recommended

The tablet boot ok. The problem is It was given to me and was asked to wipe the drive before I put in use. Please help.

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‎02-24-2019 05:17 PM

HP Recommended

@a996506,

 

In this scenario, I would personally go ahead and perform a system reset on the PC - HP PCs - Resetting Your Computer (Windows 10)

 

Let me know how it goes!

 

Jeet_Singh
I am an HP Employee

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